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Returns & Exchanges | J.Crew Factory J.Crew Factory gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. Return must be received and processed within 30 days to receive a refund to the original form of payment. The Ultimate Returns Management Software | Narvar Returns Improve your brand's returns experience with an automated solution that offers easy exchanges, store credit, instant refund, label-free, box-free, home pickup and return tracking. Easy to implement and operate. Works with any ecommerce platform or carrier. Stores Charging for Returns: TJ Maxx, Kohl's, J. Crew: List Customers at J. Crew pay a flat fee of $7.50 to return items by mail. Levi's charges customers a $7.50 "return processing fee" for mailed returns. If you sign up to Red Tab, its free member ... ...