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Optimum Return - Log In Note that use of this website signifies your agreement with the terms and conditions governing the use of applications and/or services provided to you by Optimum Return, LLC. Residential General Terms and Conditions of Service | Optimum Return of Equipment. If Subscriber’s Service is terminated or cancelled (for whatever reason), unless Optimum expresses otherwise in writing, Subscriber agrees that Subscriber no longer has the right to keep or use the Equipment and Subscriber must promptly return the Equipment. ... Except for a refund or credit as expressly provided in this ... How do I return a new phone? - Optimum Mobile Pack the equipment (phone, battery, charger, manual, and software) in the original box Make a copy of your original proof of purchase (receipt or packing slip) Purchased in Store Your phone must be returned to the nearest Optimum Mobile store . Make sure to bring a photo ID, the credit/debit card used at the time of purchase, and y...